Frequently Asked Questions

When will my order ship?

Our products are made to order. Production typically takes 4-7 business days. Once your order ships, you’ll receive tracking information by email.

How long does shipping take?

Estimated shipping times are:

• United States:  4-7 business days

• International:  not available at this time

Shipping times may vary due to carrier delays, holidays, weather, or other factors outside our control.

Do you accept returns or exchanges?

Because our products are made to order, we do not accept returns or exchanges for incorrect size, wrong color choice, or change of mind.

If your item arrives damaged, defective, or incorrect, please contact us at info@practicalpixiedust.com within 7 days of delivery.

Can I cancel my order?

Orders may only be canceled within 2 hours of purchase.

After that, your order may already be in production and cannot be canceled.

What if I entered the wrong shipping address?

Please contact us immediately at info@practicalpixiedust.com.

If your order has not gone into production or shipped yet, we will do our best to update it.

We are not responsible for orders shipped to an incorrect address provided by the customer.

My package says delivered, but I don’t have it. What should I do?

First, please check with neighbors, household members, your local post office, or delivery carrier.

If you still cannot locate it, contact the carrier using your tracking number.

You can also email us at info@practicalpixiedust.com, and we’ll do our best to help.

Do you offer custom orders?

At this time, we're not yet offering custom orders. We have plans to offer this in the future, so check in!

What size should I order?

Please check the sizing chart listed on each product page before ordering.

For a more relaxed fit, many customers prefer sizing up. For a more fitted look, choose your usual size.

How should I care for my item?

For apparel, we recommend:

• Wash inside out

• Use cold water

• Tumble dry low or hang dry

• Do not bleach

• Do not iron directly over the design

Where can I contact you?

You can contact us anytime at:

info@practicalpixiedust.com

We typically respond within 48 business hours. We are a small, family-run company - please know we care about each and every customer and will get back to you as soon as we can!